ABOUT US
Throughout these Terms and Conditions, “the Company” “we” “us” and “our” refer to Maxie Jaye Ltd trading as Maxi Jaye Cleaning Services.
By accessing this website or engaging our services, you agree to these Terms and Conditions.
SERVICES
The Company provides commercial cleaning services including but not limited to:
QUOTATIONS
All quotations are subject to review and may require a site survey.
Quotations remain valid for 30 days unless otherwise stated.
The Company reserves the right to amend quotations where information provided by the Client is inaccurate or incomplete.
CONTRACT COMMENCEMENT
A contract shall commence upon written acceptance of our quotation or upon commencement of services.
CLIENT RESPONSIBILITIES
The Client agrees to:
ACCESS, KEYS AND SECURITY
The Client may provide keys, alarm codes, fobs or access cards.
The Company shall take reasonable care of all access devices.
The Company shall not be liable for losses resulting from defective locks, alarm systems, security systems or circumstances beyond our control.
HEALTH AND SAFETY
The Company operates in accordance with current Health and Safety legislation.
Our staff reserve the right to refuse work where conditions are considered unsafe.
COSHH
All chemicals shall be used in accordance with COSHH Regulations and manufacturer guidance.
DBS AND SAFEGUARDING
Where required, staff may be DBS checked.
Schools and medical facilities may require additional safeguarding procedures.
EQUIPMENT AND CONSUMABLES
Equipment and consumables shall be supplied as agreed between the parties.
The Company accepts no responsibility for products supplied by the Client.
QUALITY CONTROL
The Company may carry out inspections, audits and supervisor visits to ensure service standards are maintained.
COMPLAINTS
Complaints must be reported within 24 hours of discovery.
The Company shall be gia reasonableven reasonable opportunity to investigate and rectify any verified issue.
RE-ATTENDANCE
Where a complaint is validated, the Company may re-attend the site to rectify the issue.
INSURANCE
The Company maintains appropriate insurance including Public Liability and Employers’ Liability Insurance.
Evidence may be provided upon request.
DAMAGE
Any alleged damage must be reported within 24 hours.
The Company shall not be liable for pre-existing damage, fair wear and tear, deterioration, faulty fixtures or defective equipment.
LIMITATION OF LIABILITY
The Company’s liability shall be limited to the value of the services supplied.
The Company shall not be liable for:
PAYMENT TERMS
Invoices are payable within the agreed payment period stated on the invoice.
Unless otherwise agreed, invoices are payable within 14 days.
VAT
All prices are subject to VAT where applicable.
LATE PAYMENT
The Company reserves the right to charge interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
NON-PAYMENT
If payment is not received by the due date, the Company reserves the right to:
TERMINATION FOR NON-PAYMENT
The Company reserves the right to terminate services immediately where invoices remain unpaid.
The Client remains liable for all outstanding charges.
The Company shall not be responsible for any losses resulting from the suspension or termination of services due to non-payment.
PRICE REVIEWS
The Company reserves the right to review pricing due to increases in:
Reasonable notice shall be provided.
CONTRACT VARIATIONS
Changes to hours, schedules, frequencies or specifications must be agreed in writing.
STAFF NON-SOLICITATION
The Client agrees not to directly or indirectly employ, engage, contract or introduce any employee, contractor or operative supplied by the Company during the contract period or within 12 months following termination.
A recruitment fee of £5,000 plus VAT per operative shall become immediately payable in the event of a breach.
CONFIDENTIALITY
Both parties agree to keep confidential all information relating to business operations, security arrangements, pricing and procedures.
DATA PROTECTION
The Company processes personal information in accordance with UK GDPR and the Data Protection Act 2018.
SUBCONTRACTORS
The Company reserves the right to use approved subcontractors where necessary.
FORCE MAJEURE
The Company shall not be liable for delays or failures caused by circumstances beyond our reasonable control including:
SUSPENSION OF SERVICES
The Company reserves the right to suspend services where:
TERMINATION
Either party may terminate the agreement by giving 30 days written notice unless otherwise agreed in writing.
Immediate termination may occur where:
STAFF ABUSE POLICY
The Company operates a zero-tolerance policy towards abuse, harassment, discrimination, threats or aggressive behaviour towards staff.
Services may be terminated immediately where such behaviour occurs.
WEBSITE USE
Users must not misuse this website, attempt unauthorised access or introduce malicious software.
INTELLECTUAL PROPERTY
All website content, branding, logos, graphics, text and documents remain the property of Maxie Jaye Ltd.
EXTERNAL LINKS
The Company accepts no responsibility for the content of third-party websites.
WEBSITE DISCLAIMER
Information contained on this website is provided for general information purposes only and may be updated without notice.
CHANGES TO TERMS
The Company reserves the right to amend these Terms and Conditions at any time.
GOVERNING LAW
These Terms and Conditions shall be governed by the laws of England and Wales.
Any dispute shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
CONTACT DETAILS
Email: info@maxijayecleaning.co.uk
Website: www.maxijayecleaning.co.uk
